Support Resources

You are never alone in using IncrediBuild! Whether you're an IncrediBuild customer or free trial user, we have support resources for you:

Maintenance Service

From day one, all IncrediBuild customers have unlimited access to our highly experienced support engineers. The IncrediBuild license first purchase includes 12 months of maintenance service, including minor version upgrades and unlimited email-based support.

To submit a support ticket, email This email address is being protected from spambots. You need JavaScript enabled to view it. , or submit a ticket through our support center. You can also contact support directly from IncrediBuild: select 'Contact Support' from the IncrediBuild Agent tray-icon menu.

Has your maintenance expired? No worries - you can renew your maintenance online, or contact us.

Online Support

The following resources are available for obtaining technical information:

  • Online User Manual - Here's the best place to start. The Online User Manual is also available directly from IncrediBuild in .chm format: Right-click the IncrediBuild Agent tray-icon display and select "Help->Contents".
  • Helpdesk Knowledgebase - Didn't find what you're looking for? Our knowledgebase is constantly updated with new topics and answers. 
  • Version History Page - Want to know what's new in the latest IncrediBuild version? You'll find the change log here.
  • FAQ Page - Answers to your most frequently asked technical questions.

Still didn't find what you're looking for? Contact us for more info.

Extending your Trial

If you're evaluating IncrediBuild and want to extend your trial period, you can request a Trial Period Extension for 2 additional weeks.